Refund and cancellation policy

Draft version 16 October 2026. Seller and complaint details must be completed before sales.

Seller and contact

[STUDYCURRENT LTD LEGAL NAME - OWNER TO SUPPLY]; company number [STUDYCURRENT LTD COMPANY NUMBER - OWNER TO SUPPLY]; address [REGISTERED OFFICE AND REQUIRED BUSINESS ADDRESS - OWNER TO SUPPLY]; support support@studycurrent.co.uk. These placeholders must be replaced with verified details before customer orders.

Cancellation before digital supply

If a statutory cancellation right applies and digital supply has not started, tell us clearly that you want to cancel. You may use the support email above; include your order reference if you have one. The seller must provide the required pre-contract cancellation information and any applicable model cancellation form before purchase. No reason is required to exercise a right that applies.

Immediate supply and change of mind

Before immediate supply starts, the checkout asks separately for an express request to begin supply and acknowledgement of the effect on the right to cancel. If the requirements are met, the right to cancel for change of mind may be lost once digital supply begins. If valid consent or acknowledgement was not obtained, or required confirmation was not given, the statutory consequences may differ. A checkout tick does not remove rights relating to faulty, not-as-described or non-conforming content.

Faulty or non-conforming digital content

Consumers retain applicable remedies under the Consumer Rights Act 2015. Depending on the circumstances, remedies may include repair or replacement and, where statutory conditions are met, a price reduction or refund. This policy does not exclude or reduce those rights. Contact the seller with the product, order reference and a description of the problem. Do not send passwords or full card details.

Refund processing and access

Where a full refund is made, the corresponding product access may be ended; other products in a bundle or account are not automatically affected unless the refund relates to them. The effect of partial refunds depends on the agreed remedy and will be explained before it is applied. A refund confirmation should state the amount, product, order reference, access effect and support details. A card issuer or payment provider may take additional time to display a refund.

Goodwill

Any discretionary goodwill refund is additional to, and does not replace or restrict, statutory rights. No “no refunds under any circumstances” rule applies.

Complaints

Use support@studycurrent.co.uk. The seller must confirm the monitoring and complaint-handling process before orders open. We will not promise a response time until one is operationally adopted.

Version: internal draft 16 October 2026. Terms · Privacy notice