Help and support

I cannot log in

Try first

• Use the email address you bought with. Sign-in links are sent to that address only.
• Ask for a fresh link on the sign-in page, then check your junk folder. A link works for 24 hours.
• Open the newest link only; an older one is replaced when you ask for another.

If it is not fixed, tell us

• The email address you bought with
• What you see on screen when it fails

I forgot my password

Try first

• StudyCurrent does not use passwords. You sign in with an emailed link, so there is nothing to reset.
• Go to the sign-in page, enter your purchase email and follow the link we send.

If it is not fixed, tell us

• The email address you bought with, if no link arrives

I paid but cannot see my course

Try first

• Wait a minute and refresh the page you land on after payment. Access is granted as soon as the payment is confirmed.
• Sign out and request a sign-in link for the email you used at checkout.
• Check which product you bought. Electrical Science and Fault Finding are separate; the Complete Bundle includes both.

If it is not fixed, tell us

• Your order reference (shown after payment; this identifies the payment only and cannot sign anyone in)
• The email address used at checkout
• The product you bought

A course or access problem

Try first

• Access lasts for the period stated at checkout. If it has ended, the dashboard says so.
• If a module will not open on one device, try another browser or device and tell us which you used.

If it is not fixed, tell us

• The email address you bought with
• The module or scenario name
• Device and browser

A technical problem

Try first

• Refresh the page once and try again.
• If a page, quiz or fault-finding scenario still misbehaves, use the issue form so a person can look at it.

If it is not fixed, tell us

• The page address
• What you expected and what happened
• Device and browser

Refunds and cancellation

Try first

• Read the refund information first. It sets out what applies to digital content and what you agreed at checkout.
• Then tell us you want a refund or to cancel. Your request is recorded and a person decides it under that information.

If it is not fixed, tell us

• Your order reference (payment identifier only; it cannot sign anyone in)
• The email address used at checkout
• Which product

A question about a course

Try first

• Each product page says what is included, who it is for and what it is not. StudyCurrent is independent revision and practice, not a qualification.
• The FAQ answers the common questions about content, access and safety.

If it is not fixed, tell us

• Your question and which product it concerns

How to reach us

Support email: support@studycurrent.co.uk

Never send passwords or payment-card details. For a problem with the site, use the issue form. Terms, refunds and privacy are on the contact page.

The support mailbox has been verified for sending and receiving. Confirm who monitors it and the complaint-handling process before publication. No response time is promised.

If you smell burning, see scorching or think a circuit is live and unsafe, switch off at the consumer unit if you can do so safely and call a qualified electrician. Do not use this page for emergencies.